Place of work BRNO (eventually also in Bratislava or Košice) Job description, information about the position • Troubleshoot and resolve problems passed over from TIER 1 • Assist TIER 1 at times of excerssive volumes •Network, configuration, IOS, security or access problem Additional requirements for the applicant • Excellent communication skills (verbal & written, technical & interpersonal) • very good english and other language (German or French or Spanish or Italian or Dutch) • Excellent telephone manner • Good problem solving skills • Professionalism at all times • Assertiveness • Good timekeeping • Proficiency in the use of PC systems (hardware, operating systems) and applications • Ability to work well under pressure, set priorities and make well-considered decisions • Drive, enthusiasm, initiative, commitment and self motivation • Resourcefulness and flexibility • A desire to learn new skills • Ability to work well in a team • Interface effectively with all levels of management both internally and externally Start date On Agreement – positions are opened continuosly. Contract type full-time employment We are recruiting for this job on behalf of our client International IT company Main focus of the client's activities Information Technology Education: Secondary school student Secondary with leaving examination Follow-up/Higher Professional Education University education (Bachelor's degree) Specialisation, field: IT Language skills: English – communicative Good in at least one of these languages: German, French, Spanish, Italian, Dutch Great package of above standard benefits. ,Tier 2